Frequently Asked Questions

As soon as your order is placed, we'll email you an order confirmation. If you didn't receive one, check your spam or promotions folder, or email us at hello@ridgeandriver.com and we'll confirm it for you.

We process orders quickly (usually within 1–2 business days), so please reach out as soon as possible. Email hello@ridgeandriver.com with your order number and we'll do our best to update or cancel it before it ships. Once an order has shipped, we're unable to cancel it — but you can start a return or exchange once it arrives.

If your order hasn't shipped yet, email us at hello@ridgeandriver.com with your order number and what you'd like to add. If it's already on its way, the easiest option is to place a new order.

For security reasons, we're unable to change the payment method on an order once it's been placed. If you used the wrong card, contact us and we can cancel the order so you can place a new one with the correct payment details.

Occasionally our fraud-screening system flags an order that looks unusual, and in some cases we may need to cancel and refund it. If this happens, you'll be refunded in full and you're welcome to place a new order. If you have questions about a canceled order, just email us.

We don't offer formal wholesale accounts, but we're happy to put together case-by-case pricing on larger or bulk orders. Email hello@ridgeandriver.com with the item and quantity you need and we'll send you a quote. For custom or embroidered hats, see Custom Hats & Bulk Orders below.

Yes — we're happy to price match a competitor's current price on the same item. Just email us at hello@ridgeandriver.com with a link to the competitor's live listing, and we'll take a look. Final approval is at our discretion, so we may not be able to accept every price — but we'll always review your request.

Yes! We offer free standard shipping on Gear & Apparel orders of $49 or more, and on Blank Headwear orders of $199 or more. Free shipping applies within the contiguous United States.

Orders are typically processed and shipped within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. During peak seasons (holiday and ski season), processing may take slightly longer — we'll let you know if there's an unexpected delay.

Once shipped, most orders arrive within 2–5 business days depending on your location. We ship from our fulfillment center in Northwood, Ohio, so Midwest customers often receive orders on the faster end of that range.

We ship via UPS, FedEx, and USPS, selected based on package size, weight, and destination to get your order to you as quickly and reliably as possible.

Expedited shipping options may be available at checkout for an additional fee, depending on your location and the items in your order.

Yes — we ship to many international destinations in addition to the United States (including Alaska and Hawaii). Add your items to your cart and enter your shipping address at checkout to see the available shipping options and rates for your country. Please note that international orders may be subject to customs duties, import taxes, or fees set by your destination country; these are determined by your local customs authority, are the recipient's responsibility, and are not included in your order total.

Some carriers are unable to deliver to P.O. boxes. If you enter a P.O. box we can't ship to, we'll contact you to arrange an alternative delivery address.

Sometimes — especially if items ship from different locations or are oversized. If your order ships in multiple packages, you'll receive separate tracking numbers, and you won't be charged any extra shipping.

Once your order ships, we'll email you a shipping confirmation with a tracking number. You can also track anytime at ridgeandriver.com/apps/track-my-order. If you haven't received a tracking email, please check your spam or promotions folder.

This is normal and usually nothing to worry about. It can take a little time for the carrier to scan your package into their system after a label is created — tracking typically updates within a day.

Most orders ship within 1–2 business days (weekends and holidays excluded). Occasionally an item is briefly delayed while inbound stock is processed. If it's been longer than expected, email hello@ridgeandriver.com with your order number and we'll check on it.

First, check around your delivery area and with neighbors, and confirm with your local carrier — packages are sometimes marked delivered a little early. If you still can't locate it, contact us at hello@ridgeandriver.com and we'll help.

We offer a 30-day return policy — you have 30 days from receiving your item to request a return. To be eligible, items must be unworn, unused, with tags, and in their original packaging, along with your receipt or proof of purchase.

Head to ridgeandriver.com/apps/returns-center, enter your order number and email, and follow the prompts. You can also email us at hello@ridgeandriver.com. Please don't ship items back before requesting a return — items sent without an approved return can't be accepted.

For most returns, an $8.00 return-label fee is deducted from your refund to cover return shipping. This fee is waived on blank headwear. You're also welcome to use your own shipping label at your own cost.

The fastest way to get exactly what you want is to return the original item and place a new order for the replacement. Once your return is approved, you'll be refunded for the original purchase.

We're sorry about that! Please contact us right away at hello@ridgeandriver.com with your order number and a photo of the issue. We'll make it right — typically by sending the correct or replacement item along with a return label for the incorrect one.

Sale items and gift cards are final and can't be returned. We also can't accept returns on custom or personalized items, personal care goods, perishable goods, hazardous materials, and anything marked “final sale.” If you're unsure about your item, just ask.

Once your return is approved, we'll email you instructions and a label. Returns are sent to: Ridge & River Returns, 6610 Fairfield Dr. Suite C, Northwood, OH 43619. Please request and receive return approval before shipping anything back.

Once we receive and inspect your return, we'll let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 7 business days. Please keep in mind your bank or credit card company may need additional time to post the refund.

First, allow a little extra time for your bank to process it. If more than 15 business days have passed since your return was approved, email us at hello@ridgeandriver.com and we'll look into it.

Sizing can vary by brand. Check the size details on the product page, and if you're between sizes or have a specific fit question (like wide sizing), email hello@ridgeandriver.com — we're happy to help you find the right fit before you buy.

Many items are restocked. On the product page, you can sign up to be notified by email when an item is back in stock. For specific restock timing, email us and we'll share what we know.

Yes — the availability shown on each product page reflects our current stock and is accurate to order from.

Yes! Custom headwear is one of our specialties — direct embroidery, leather patches, woven and rubber patches, and more. Visit our Custom Hats page to explore options and request a quote.

Absolutely. We offer custom pricing on bulk orders on a case-by-case basis. Request a quote on our Custom Hat Quote page, or email hello@ridgeandriver.com with the item, color, and quantity you need.

We have two retail locations in Ohio: Ridge & River – Downtown Toledo (621 Adams St, Toledo, OH) and Ridge & River – Levis Commons (4170 Levis Commons Blvd, Perrysburg, OH). See our Visit Our Stores page for hours and details.

Yes — select local pickup at checkout to skip the shipping wait and grab your order at one of our retail locations.

We do! We offer ski and snowboard tuning, as well as ski rentals (seasonal). Visit those pages for details and to book.

The best way to reach us is by email at hello@ridgeandriver.com. You can also visit our Contact page or stop by either of our retail stores. We're happy to help with anything you need.